Frequently asked
Questions brokers ask before switching
Short, direct answers. If yours is not here, ask us on Telegram or by email and you get a straight answer from someone who works on the product.
What does "white label" actually cover here?
Everything your client touches. The domain is yours, the logo and colours are yours, emails come from your address with your signature, the mobile icon and app name are yours, and receipts and notification copy carry your brand. Your client never hears the name Xeronance. You change all of it from your own panel, instantly, without asking us or paying a fee.
How long does setup take?
The same day. Once we have your brand, your domain and your preferences, setup is completed on our side and you log in to a panel that is already running. There is no licence to wait for, no bridge to commission and no server for you to rent.
How do I connect my liquidity provider?
If you keep trades on your own book, the matching engine is already part of the platform and no extra connection is needed. If you want to route flow out to a provider, you set up your own connection to them. We do not sit in the middle and we do not take a share of your volume either way.
Do you really take nothing from trading volume?
Nothing. No per-lot fee, no per-trade fee, no profit share. The monthly fee is fixed and it does not move with your volume, your client count or your revenue. This is the single biggest difference between us and a licensed platform plus a bridge.
My clients are used to a desktop platform. Will they switch?
Most of your clients already trade from a phone and a browser. Because there is no download or installation step, someone who registers reaches their first trade faster, so in practice brokers see a lift in conversion rather than a loss. The charting, order types, leverage, take profit and stop loss are all there.
What happens to my data if I leave?
You take it with you. A full export is available whenever you want it: clients, trades, money movements and support history, in readable files rather than a proprietary database format. We do not hold your data hostage and there is no exit fee.
Who runs the servers and the updates?
We do. You do not administer servers, schedule maintenance nights, check backups or pay a system administrator. When a new version ships we apply it to your installation. Backups reach a central server within seconds and your server is closed to the outside.
Can I run more than one brand?
Yes. The same infrastructure carries several brands, and each installation lives separately with its own data, its own branding and its own domain. Nothing is shared between them.
Which languages does the platform support?
English, Turkish, Arabic, Spanish, German and Russian ship ready, and the client picks their own from the top bar. Currency and light or dark theme are their choice too. If you need another language, we add it.
Can I see it before committing?
Yes, and we would rather you did. We set up a trial environment under your own brand. You go in, add clients, open trades and approve a deposit. If you like it, that same installation goes live, so there is nothing to migrate.
Are you a broker?
No. Xeronance builds software and runs infrastructure for licensed brokers. We do not hold client funds, we do not execute against our own book and we do not give investment advice. Your licensing and compliance obligations remain yours.
What if I need something that is not in the product?
The platform is ours and so is the source code, so a request goes onto the roadmap instead of into a queue at another company. When it is built it reaches every installation. We are not waiting on permission from a licence provider.
See it first, then let us talk.
We open a trial environment set up under your own brand. Go in, add clients, open trades, approve a deposit. If you like it, that same installation goes live.
No obligation. We answer in your language.